OUR PRIVACY POLICY AT A GLANCE

Who are we? We are AUTOTURISMO TENERIFE SUR, SL and we process your data as Data Controller. This means that we are responsible for how your personal data is used and protected.

What do we use your data for? We use the data you have provided online or through any other means to respond to your queries and suggestions and to provide you with the reserved services.

Why do we have them?  We are entitled to process your data for different reasons. When you fill out a form or send an email with a question or suggestion, we have a legitimate interest in addressing it.

Who do we share your data with? We will only share your data with collaborating companies to handle requests received and provide our services or provide you with products, banks and organizations required by law. Under no circumstances will we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorized us to use, to port it and not to be subject to automated individualized decisions.

When processing your personal data, we apply the following principles to ensure the greatest protection for you:

  • Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you about in advance with absolute transparency.
  • Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
  • Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those records that have been inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and guarantee confidentiality. Please note that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our clients, suppliers and users, and in general of all persons who maintain contact with us, regardless of the means they have used to communicate (online form, by phone or email, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we make of it, or the rights you have in relation to your data. For this reason, we keep our Privacy Policy, Legal Notice and Cookies Policy up to date, information that you can consult on this same website.

If you have any questions or would like more information about the privacy policy, you can continue reading the document.

AUTOTURISMO TENERIFE SUR, SL, undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy, AUTOTURISMO TENERIFE SUR, SL, in accordance with the requirements set forth in the RGPD and the LOPDGDD, informs users and the persons whose data it processes of:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is AUTOTURISMO TENERIFE SUR, SL:

IdentityAUTOTURISMO TENERIFE SUR, S.L. – B38950804
AddressAvenida Aeropuerto Reina Sofia Apartado 37, 38610 – Aeropuerto Reina Sofia (Santa Cruz de Tenerife)
Telephone922 39 59 69
Webwww.oficialtaxitenerife.com
Emailadministracion@autoturismotenerife.com

AUTOTURISMO TENERIFE SUR, SL informs the user that the data provided to us by browsing our website, the different data collection forms or by sending emails will be processed by AUTOTURISMO TENERIFE SUR, SL and that said processing is included in the Register of Processing Activities managed by AUTOTURISMO TENERIFE SUR, SL in accordance with the provisions of the GDPR.

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.oficialtaxitenerife.com, we process data from both the users of our website and from third parties who maintain relationships with us. In order to make it easier for you to understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people whose data we process. Below, we classify the people whose data we process based on the type of relationship they have with AUTOTURISMO TENERIFE SUR, SL

2.1 Web users

What data do we collect from our website users?

  • Data of users who fill out any of the available forms: The personal data that AUTOTURISMO TENERIFE SUR, SL requests include:
    • Identification data: name and surname, telephone number, postal and electronic address
    • Data relating to the application
  • Data from users browsing our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When the user accepts our privacy policy, he/she authorizes us to use the personal data provided for the following treatments:

  • Send you the information and provide you with the service you request through the various forms available on our website.

How do we obtain your data?

We obtain your data through:

  • The form that the web user completes for the purpose stated therein. The form is subject to acceptance of this privacy policy by checking the indicated box.
  • We obtain browsing data from the different cookies that the user accepts when accessing www.oficialtaxitenerife.com for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. GDPR) expressed by completing the different forms, ticking the box is what legitimizes the treatment by AUTOTURISMO TENERIFE SUR, SL. The user can revoke the consent given at any time, although if the consent is revoked, this does not affect the data processing carried out prior to the revocation of the same.

The legitimate interest in creating browsing profiles and detecting preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request using the different forms available to the user on our website or requests information about the services provided by AUTOTURISMO TENERIFE SUR, SL.

2.2 Suppliers

What data do we collect from our suppliers?

  1. Supplier identification data: The personal data that AUTOTURISMO TENERIFE SUR, SL requests include:
  2. Identification data: name and surname, telephone number, postal and electronic address
  3. Employment and professional data
  4. Activities and business

How do we obtain your data?

We obtain your data through:

For what purposes will we process your personal data?

Manage information relating to the data of our companies that provide goods and services, as well as their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections relating to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you information and manage the service provided, which would not be possible otherwise.

In the legitimate interest for the management of data relating to representatives of AUTOTURISMO TENERIFE SUR, SL suppliers.

2.3 Clients

What data do we collect from our customers?

  • Data of customers who fill out any of the forms available at www.oficialtaxitenerife.com as well as at the physical establishment of AUTOTURISMO TENERIFE SUR, SL
    • Identification data: name and surname, telephone number, postal and electronic address
    • Data relating to the application
  • Data of customers who register on our platform:
    • Identification data: Name and surname, postal and electronic address, telephone number, billing address.
  • Data of customers who make a reservation or order in our establishment in person:
    • Identification data: Name and surname, postal and electronic address, telephone number, billing address
  • Data about our clients obtained through our contracts and budgets
  • Data of customers who make a purchase online or in person:
    • Identification data: Title, name, surname, postal and electronic address, telephone number, billing address.
    • Transaction data: Products purchased/services provided and payment method, invoice or purchase receipt.

How do we obtain your data?

If you are an online customer, we obtain your data through:

  • The form that the user fills out to request information and/or a quote, order or to complete the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy by checking the indicated box.
  • We obtain navigation data from the different cookies that the client accepts when accessing www.oficialtaxitenerife.com for the first time.

If you are a face-to-face customer, we obtain your data through:

  • The customer registration form.
  • Acceptance of the submitted budget.
  • The signed contract.

For what purposes will we process your personal data?

  • Generate and manage the documentation associated with your requests and purchases.
  • Provide you with information about offers, products and services related to your purchase.
  •  Process your reservation or purchase online through our platform.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you information and to manage the service provided or the product supplied, which would not be possible otherwise.

In the user’s consent to receive the newsletter and commercial communications regarding offers, activities and promotions from AUTOTURISMO TENERIFE SUR, SL and the sector that may be of interest to the user and the management of our blog. The user may revoke the consent given at any time.

In the legitimate interest to send information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party and to send satisfaction surveys about the products or services purchased.

2.4 Social Media Contacts

What data do we collect?

  • Identification data on the Social Network: AUTOTURISMO TENERIFE SUR, SL will not request data from you beyond what you have included in your user profile.

For what purposes will we process your personal data?

Answer and manage your queries, requests or queries.

Engage with you while you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that binds you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

www.oficialtaxitenerife.com will always endeavour to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing the user of the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the storage of the IP address in the records of www.oficialtaxitenerife.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookie Policy“.

3. HOW LONG DO WE KEEP YOUR DATA?

3.1 Web users

Data processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

For data processed based on legitimate interest, the retention period will be linked to the period that motivated the collection of the data, always ensuring appropriate guarantees and respect for the rights and freedoms of the interested parties.

For data processed based on the execution of a contract or the adoption of pre-contractual measures, the retention period will be that during which the contractual relationship remains in force as well as the subsequent time that they must be retained by legal obligation.

The IP address obtained through cookies will be retained for a period of one year, in order to demonstrate the user’s consent. Regarding the retention period of cookies, you can obtain more information on our website in the section “Cookie Policy“

3.2 Suppliers

For data processed based on legitimate interest, the retention period will be linked to the reason for the collection of the data, always ensuring appropriate guarantees and respect for the rights and freedoms of the interested parties. For data processed based on a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for the duration of the contractual relationship. The retention period of the data once this has ended, or in the event that the processing is linked to a legal obligation, will be the one legally provided for, and the processing of the data cannot be revoked by the interested party except in the provisions for blocking the same provided for by law.

3.3 Clients

Data processed based on the client’s consent will be kept as long as it is relevant for the purpose for which it was collected and consent is not revoked.

For data processed based on legitimate interest, the retention period will be the same as that which motivated the collection of the data, always ensuring appropriate guarantees and respect for the rights and freedoms of the interested parties. For data processed based on a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for the duration of the contractual relationship. The retention period for data once this has ended, in the event that the processing is linked to a legal obligation, will be the one provided for, and the processing of the data cannot be revoked by the interested party except in the provisions for blocking the same provided for by law.

3.4 Social Media Contacts

The data processed from Social Network contacts will be kept as long as the user and AUTOTURISMO TENERIFE SUR, SL maintain a link on the social network. As the processing of the data does not depend directly on AUTOTURISMO TENERIFE SUR, SL, we will only be able to consult or delete your data in a restricted manner. We will process your data for as long as the user of the social network links with AUTOTURISMO TENERIFE SUR, SL as ‘friends’, clicks ‘like’, ‘follow’ or similar buttons.

In order to proceed with the rectification of your data, restriction of the information or those publications that you share, AUTOTURISMO TENERIFE SUR, SL will not be responsible for carrying out said rectifications, but rather the user of the Social Network must carry them out by configuring their profile in accordance with the privacy policy of the Social Network itself. Regardless of the legitimacy that supported the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over 18 years of age may provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and currency of all data communicated to AUTOTURISMO TENERIFE SUR, SL and declares that he/she is over 18 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by AUTOTURISMO TENERIFE SUR, SL may be mandatory or voluntary. You will not be asked for special category data through the web forms in order to guarantee your privacy. If it is necessary to collect special category data in order to provide you with a service, you will be asked for it through another means. The data that will be requested in the forms are:

  • Identification data: name and surname, telephone number, postal and electronic address.
  • Data relating to the application.
  • Data of users who subscribe to the newsletter/want to receive information, commercial communications and information .
  • Data from users who register on our platform.

Voluntary information is information that the user is not required to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms must be completed. Failure to provide them will result in the impossibility of providing the service or responding to your request. If you provide us with third party data, you declare that you have their consent and undertake to pass on to them the information we provide you in this clause, exempting AUTOTURISMO TENERIFE SUR, SL from any type of obligation. However, AUTOTURISMO TENERIFE SUR, SL may carry out verifications to confirm that the third party has been informed by adopting the due diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Data will not be transferred to third parties unless legally required or if necessary to process your request.

The recipients to whom your data may be communicated include:

  • Public administrations and bodies when required by tax, labour, social security or any other applicable regulations.
  • Companies responsible for data processing (fraud detection and prevention providers, technology services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by AUTOTURISMO TENERIFE SUR, SL such as courier and transport service providers, etc.)

6. ARE THERE INTERNATIONAL DATA TRANSFERS?

www.oficialtaxitenerife.com is hosted in Spain, a country located in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the GDPR, therefore, there will be no international transfers of the data provided by users on the website.

Our website only accesses user data using the following methods:

  • Through the contact forms available to the user on the website.
  • Through cookies that the user has previously accepted.

International data transfers may also occur at the headquarters of the above transfers/communications for which AUTOTURISMO TENERIFE SUR, SL will use the tools provided in article 46 and 49 of the GDPR as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data are shared will have previously proven the adoption of appropriate technical and organisational measures for the correct protection of these data and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the GDPR. By accepting this privacy policy, you accept that an international transfer of data may occur in accordance with the indicated guarantees.

If the requirements set out in the GDPR are not met, the data subject may give his or her consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, an authorisation must be requested from the Control Authority.

We also inform you that some services provided by and for AUTOTURISMO TENERIFE SUR, SL may involve the transfer of personal data to a third country outside the EU, in “cloud” services offered by some of the main international providers (for example, Google, Microsoft). In these services, the aforementioned compliance will be confirmed. AUTOTURISMO TENERIFE SUR, SL does not sell its users’ data to third parties under any circumstances.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before AUTOTURISMO TENERIFE SUR, SL:

  1. Access your personal data
  2. Rectify them when they are inaccurate or incomplete
  3. Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  4. Oppose your treatment
  5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
  6. Request the portability of your data in the cases provided for in the regulations
  7. Prevent being subject to automated decisions
  8. Revoke the consents granted

In order to exercise their rights, the user must send a letter stating the right they wish to exercise and attach a document proving their identity and a postal or electronic address for notification purposes. This request can be made either by post to: AUTOTURISMO TENERIFE SUR, SL Avenida Aeropuerto Reina Sofia Apartado 37, 38610 – Aeropuerto Reina Sofia (Santa Cruz de Tenerife), or to the following email address: administracion@autoturismotenerife.com.

AUTOTURISMO TENERIFE SUR, SL must respond to the request to exercise rights within one month of receiving the request. This period may be extended by another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, indicating the reasons for the delay. Likewise, interested parties have the right to file a complaint with the competent Control Authority (Spanish Data Protection Agency) when they consider that AUTOTURISMO TENERIFE SUR, SL has violated the rights recognized to them by data protection regulations at www.aepd.es

8. IS MY DATA SAFE?

AUTOTURISMO TENERIFE SUR, SL has a contract with the Hosting company OVH, SAS for hosting its website. It is a European company and has the latest security systems.

In any case, AUTOTURISMO TENERIFE SUR, SL guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data given the reserved nature of the same and undertakes to keep said data secret, treating them with the utmost confidentiality, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD). All data provided through our platform is collected through a secure protocol. Our website has an SSL certificate that allows that when a user visits our website and exchanges information with us, an encrypted connection is established.

9. LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites not belonging to our entity, AUTOTURISMO TENERIFE SUR, SL will not be responsible for the privacy policies of said websites or for the cookies they may store on the user’s computer.

Date: 02/09/2023
Version: 1.0